Frequently Asked Questions

Do I need to set up an account on this website? 

No. This website is a showcase for the full range of official Horrid Henry merchandise all in one place, so there’s no need to set up an account.  When you’re ready to make your purchase simply click on the BUY button next to your chosen item and you’ll be taken to an online retailer to buy. 
If for any reason a product isn’t available online, we’ll do our best to help you find it in real life.

I’ve found Horrid Henry items elsewhere that are not listed here. Does that mean they’re not official? 

Most likely, yes. Counterfeit merchandise is illegal, but it still finds its way online and is sold with no guarantee of quality or delivery. Plus, it won’t have been designed and approved as official Horrid Henry merch by the Horrid Henry team.
That’s why we’ve created Horrid Henry Official Merch, so you can be sure of top-quality products from our carefully selected licensees, who share our values of quality,  sustainability and fun! If it’s here it’s official – no fakes, no rip offs, no tears!

Where can I find out more about Horrid Henry? 

Check out Henry’s very own website where you’ll find loads of free content, fun games, and the low down on everything Horrid! 
You can also find regular updates plus competitions and new product announcements on Facebook, Instagram, and Twitter and on Henry’s official YouTube channel. 
We love hearing from Henry’s fans, so these are all great ways to stay in touch!  

Can I become an official licensee?

We devote a whole lot of thought, attention to detail and love into creating all things Horrid.
If you have a great idea for Horrid Henry merchandise and are interested in becoming a Horrid Henry merchandise licensee, please contact Henry’s licensing agent, Caroline Mickler Limited. 

Who is behind Horrid Henry? 

We are Novel Entertainment, a brilliantly Horrid team of dedicated, fun-loving professionals working hard behind the scenes to bring the UK’s favourite animated character to life.
We’ve seen our own children grow up with Horrid Henry, and for the newer members of our team, he’s been a part of their childhood too. We all love this cheeky little boy who isn’t afraid to be himself!

Do we collect personal data about you? 

We do not collect personal data from you through your use of the Site. We collect personal data from you when you provide it to us directly. This includes: 
• Records of your interactions with us (e.g. if you contact our customer service team); 
• Information you provide us when you enter a competition or participate in a survey; 

What do we use this personal data for? 

The purposes for which we use your personal data include: 
• To manage and respond to any queries or complaints to our customer service team.  

Do we share this personal data with? 

We only share customers’ personal data with third parties in the following circumstances: 
• With our licensees, e.g. suppliers and manufacturers of our products in order to manage or resolve queries or complaints.  


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